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UFCFGD 15 M

UFCFGD-15-M Information and Knowledge Management

Overview

This module covers tools, techniques and best practice for knowledge and information governance and sharing for individuals, organisations, and society.

Objectives

  1. Discuss the nature of knowledge and its role within organisations with reference to individual, social and critical views of organisational knowledge and learning
  2. Explain the processes of information audit and evaluate records management policies and information management system designs
  3. Ensure compliance with legal requirements and company policy regarding information storage and use
  4. Critically evaluate the actual and potential role of ICTs, organisational infrastructure changes and social interventions as enablers of knowledge creation, management and sharing in particular contexts
  5. Act as leaders and advocates in developing new practices and communicating and managing change

Curriculum

Introduction to Information and Knowledge Management: Understanding data, information and knowledge; objectivist and constructivist perspectives of knowledge; distinctions between data management, information management and knowledge management in organisations.

Understanding the roles of the records manager and knowledge specialist.

Managing Data:data management principles: data lifecycle; role of the Data Analyst; data security

Managing Information: best practice and the legal environment; risk and information governance; information audits and policies; digital preservation

Knowledge Sharing :collaborative working in the organisation –people and practices; collaborative working in the organisation –IT tools and techniques.

Communities of practice; Nonaka and Takeuchi’s knowledge spiral; single and double loop learning; role of social media. Enabling cultures and barriers.

Knowledge Societies:exploring role of information and knowledge for sustainable development worldwide

Organisational culture and learning:different categories of knowledge, e.g. tacit and explicit; propositional, practical, experiential; knowledge in action; knowing as culturally situated, artefact mediated, socially distributed, personal and provisional.

Organisational knowledge and learning: individual, social and critical perspectivesDeveloping the learning organisation:Senge’s model including fifth discipline; features of learning organisation; research case studies of learning organisations and top UK and global companies

Personal Knowledge Management:understanding the role of the personal in the organisational setting; seek, sense, share model (Jarche); role of social media in PK

Assessment

Coursework - Professional report to management

Exam - short answers / long answers